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Delivery Information

SHIPPING POLICIES

On this page we will explain the shipping methods, the shipping time and all necessary information for a smooth process of your purchase. Please note that the complete delivery time is composed of the processing time, the duration of the packaging and the actual shipping.

DELIVERY PERIOD

  • Processing time: this extends from the moment of payment to packaging. Since we carefully test every device and replace it at the manufacturer’s site in the event of any defects, this time it takes 1 to 3 working days. Individual accessories may also prolong the processing time as this must be ordered separately. Sundays and holidays are work-free days. During this time, your order will not be processed and the processing time will be extended by 1-2 working days. If the product is stocked and already tested, it will go directly to the packaging.
  • Duration of packaging: the product is stored and tested, it is packed within 1-2 working days and picked up by the shipping service provider.
  • Shipment time: the shipping time depends on the choice of the supplier. In case of express delivery by DHL, the shipment will be delivered to you within 4-7 working days.

    SHIPPING METHODS & COSTS

    The shipping costs are usually will be shown depend to the shipping methods in your shopping cart

    DHL, ARAMEX, FEDEX...  Since we work with a shipping service provider and it usually takes 1 - 2 days  to send the tracking number, we ask for your patience. The  tracking number allows you to track your package online at any time of the day or night.

    DELIVERY

    • You or a family or office member should be at shipping address on the day of delivery in order to receive the goods. We do not accept any liability for the signatures of third parties!
    • In the event that you are not available the shipping company may still try to deliver the ordered goods one or two more times.
    • If the carrier sends the delivered goods back to the seller, since delivery to the customer was not possible, the customer bears the costs for the unsuccessful dispatch. The cost of a re-import to China can be up to USD 150. This does not apply if the customer exercises his right of revocation.

    If your goods have not arrived with you, please contact us immediately.

    SHIPPING PACKAGING

    The shipping costs include loading and packaging fees as well as the port costs. The cost of transport can be kept low by combining several orders. Timely orders can be put together on request. The goods are shipped from the factory at your risk, but fragile goods will be carefully protected and treated. The shipping boxes are wide cut and your goods are packed well protected.


    TRANSPORTS DAMAGES AND LOSS

    ULTEST carefully checks the goods before each shipment and packs them carefully and without breakage. We ask every customer to carefully inspect the package before accepting it and to report any damage directly to the external postman. If you find that the goods are damaged after unpacking, we ask you to contact us immediately. We will discuss the further course with you.


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